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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q90-Q95):

NEW QUESTION # 90
Which of the following is set as the default value for Category in Incident form?

A. Inquiry
B. Hardware
C. None of the listed values
D. Software

Answer: A

Explanation:
Explanation
Inquiry is listed in the Data Dictionary as the default value for Category. If you want to delete all data in the Category field, you should change this or otherwise the Inquiry will remain the default value.

NEW QUESTION # 91
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

A. Change Landing Page
B. Change Catalog
C. Change Interceptor
D. Change Overview

Answer: B

NEW QUESTION # 92
Which of the following are valid problem states? (Choose all that apply.)

A. Fix in progress
B. Pending
C. Canceled
D. New
E. On Hold

Answer: A,D

NEW QUESTION # 93
The Incident Task [incident_task] table is extended from the _________ table.

A. Application File [sys_metadata]
B. CMDB [cmdb]
C. Task [task]
D. Incident [incident]

Answer: C

Explanation:
Explanation
Incident extends from Task table
Incident Task also extends from Task

NEW QUESTION # 94
Sometimes events on Salesforce need to be handled by an external system due to the scale or type of process being executed. Consider the use case of a user in Salesforce needing to get pricing for an order they are building in Salesforce while on the phone with a customer.
The pricing logic already exists in a third-party system. Instead of recreating this logic in Salesforce, it will be leveraged by making a request of the third-party system. The response, in this case the pricing, will be returned and stored back in Salesforce.
What is the optimal solution?

A. An Apex trigger that upon saving the Order will make a real-time Apex callout, saving the pricing back in Salesforce
B. A Process Builder process and Outbound Message to fetch the pricing upon save and store the pricing in Salesforce
C. A Visualforce page that can make a real-time Apex callout to display and save the pricing back in Salesforce
D. An ETL tool to process batches of newly saved Orders every few minutes to store the pricing back in Salesforce

Answer: A

NEW QUESTION # 95
......

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Mark Gray Mark Gray

Biography

Valid CIS-ITSM Exam Guide, Exam CIS-ITSM Dumps

Exam CIS-ITSM Dumps, CIS-ITSM Test Collection

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Quiz 2025 The Best ServiceNow Valid CIS-ITSM Exam Guide

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Valid CIS-ITSM Exam Guide, Exam CIS-ITSM Dumps

Exam CIS-ITSM Dumps, CIS-ITSM Test Collection

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Quiz 2025 The Best ServiceNow Valid CIS-ITSM Exam Guide

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